Are you with us? Transfer your mobile or landline number to T-Mobile and join the Uncarrier! Can I transfer my number? How do I transfer my number? Listen to this great news, there's no fee to transfer your number to T-Mobile, and it gets even better! Looking for a deal? We've got you covered. Check out our current Deals to find if there's anything that fits your needs.
Love your current device that much? That's fine, too. Check out our Bring your own device program. Once you've had some serious retail therapy, let's take a look at your options to begin the transfer. Give us a call: It's that simple! Give us a call at , and let us know that you're ready to make the switch! For Prepaid, call Go to a store: You can also go into one of our stores and get some face-time with one of our Mobile Experts.
If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. Do it online: Rather begin your transfer online?
Of course you can. Follow the number transfer instructions on the payment page at checkout. We recommend this method if you don't need to use you current phone until your new T-Mobile phone or SIM card arrives. Now you can start the transition to your new T-Mobile account. To transition smoothly, keep your old phone and old account active until your number is fully activated on your new T-Mobile account. To make sure you don't miss any important calls or texts, your best bet is to wait to transfer your number until after you get your new device and SIM card.
We'll handle the heavy lifting from here If you are porting your new number over top of an existing one, your existing 2 year contract period will not be restarted. So if you have, for example, 5 months left on your contract, only the 5 months will be left on the line after your port request goes through.
But confirm this with your representative just to make sure a mistake is not made. Unlike with Verizon Wireless, T-Mobile does not need to program the phone handset. The intelligence of what the telephone number is and will be is transmitted to the handset through the SIM card, and not the handset such as in Verizon Wireless.
If your number is being ported from another wireless carrier, the acknowledgement and approval of the port request by the losing carrier can usually be instantaneous. Hence, a wireless-to-wireless port will normally take less than 24 hours to complete, including over the weekends. However, it might take only minutes.
If your number is being ported from a landline or VOIP carrier this will normally take about business days not calendar days. Conversely, a representative may tell you that the port may take 5 days, 10 days or even 15 days.
This will be incorrect as well. The representatives may simply want to overestimate the port times so that they do not falsely set your expectations to the short side. They are also given the planned time of day for the port, however you will rarely be offered that information.
You will normally get a text message from T-Mobile to let you know that the port request is complete and the number is now functioning on the new handset, though not always.
However, be aware that, even then, it is not guaranteed to be fully functioning properly; this can take another day or two as explained in the next point.
This is something T-Mobile rarely tells you but is important. This period is called a Dual Service or Mixed Service period. It can happen because it may take a day or two for all of the primary switches in the telephone network to be reset so that all inbound calls get routed to the correct carrier and handset.
This rarely happens, but, unfortunately, it can happen while the change works its way through the multiplicity of carrier systems involved. There is no benefit to contacting T-Mobile about this problem unless it lasts for longer than 2 days. Text messaging capabilities can sometimes take up to 3 business days longer to begin functioning normally.
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