Upselling is imperative to increasing the entire bill , which also increases your tip. Asking if anyone wants coffee and dessert is another good upsell tactic. Support Login. Get your restaurant set up for success with Upserve! Download The Guide. Share These include the minor details that are usually ignored by many people. The importance of this is that some customers like their orders to be very specific.
If you do not bring the specific thing that the customer had ordered you will definitely upset the customer. You might be wondering how to concentrate on the fine details.
The solution is easy where you just need to ensure you listen to your customers carefully. You can even ask questions in case you find something that is not clear. Some of the people you serve will not be happy with the way you serve them. Some of them will be stressed because of their personal issues.
Such customers will most likely show you that they are not happy with your services. It gets worse because you will not have anything to do with the stress of your customers. You will need to be able to absorb such criticism and remain calm at all times.
There are times when you will be required to work for long hours. Most likely you will be working in shifts and there are times when your shift can be extended.
Here is the deal; you do necessarily have to spend hours in the gym to get the necessary stamina. Instead, you just need to understand that being a waiter requires you to have the necessary physical and mental stamina. There are times when you will have personal issues which might affect your mood. This has nothing to do with your customers and therefore you should never show your customers that you are not happy.
To pull this off you need to learn how to wear a plastic smile even when you are stressed. Though developing a good waitstaff may take time, the end result benefits your bottom line and the satisfaction of customers.
Adjust your hiring criteria to filter out inexperienced or unqualified candidates. Changing your hiring methods will not make the waitstaff you already have better, but it will ensure that future hires are better prepared for your level of customer service.
Specify that candidates must have a certain amount of experience or particular skills to work in your restaurant. For instance, you might ask that potential employees have at least three years of restaurant or customer service experience.
Create an employee handbook that has specific criteria for performance in your restaurant. This would also be a good time to ask if anyone has any allergies. Do not ignore a table because it is not your table. Stop, look, listen, lend a hand. Whether tips are pooled or not. Do not bring judgment with the ketchup.
Or mustard. Or hot sauce. Or whatever condiment is requested. Bring all the appetizers at the same time, or do not bring the appetizers. Same with entrees and desserts.
Do not fill the water glass every two minutes, or after each sip. Never blame the chef or the busboy or the hostess or the weather for anything that goes wrong. Just make it right. Do not return to the guest anything that falls on the floor — be it napkin, spoon, menu or soy sauce. If a guest is having trouble making a decision, help out. If someone wants to know your life story, keep it short. If someone wants to meet the chef, make an effort.
Never deliver a hot plate without warning the guest. And never ask a guest to pass along that hot plate. Do not race around the dining room as if there is a fire in the kitchen or a medical emergency. Unless there is a fire in the kitchen or a medical emergency.
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